Privacy Statement

This page explains how this website is managed by North Norfolk District Council, how we use any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so.

Data Controller

North Norfolk District Council appoints a Data Protection Officer who undertakes the role of Data Controller and who can be contacted by writing to:

The Data Protection Officer
North Norfolk District Council
Council Offices
Holt Road
Cromer
NR27 9EN
United Kingdom

Alternatively you can telephone 01263 516373 or use the Online Contact Form.

What information do we collect?

We collect four kinds of information from visitors to northnorfolk.org:

• Registration information
• Requests for information and services through online forms or email
• Feedback through online forms and emails
• Site usage information from log files
  

Contacting Us

You can contact us online, e-mail, phone, post or in person, please see our Contact Us page for further information.

Comments and questions
If you send an e-mail or complete a web form on the website asking for information or a service, or send a comment that requires a response, it will be passed to the appropriate department who will respond to you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so. After we have replied to you, we will keep a record of your message for at least six years.

Discussions and Consultations
Occasionally we will undertake consultations which can only be considered valid if we can identify the respondents. In these cases it will be clearly stated at the start of the consultation description and on all feedback pages that this is the case.

Council Tax
When you contact us regarding Council Tax matters you should be aware that North Norfolk District Council is under a duty to protect the public fund it administers and the information you give us may be used for the prevention and detection of fraud both by the Council and other bodies administering public funds.

Security

North Norfolk District Council is serious about guarding the security of your personal data and the details of any transactions you make, and uses leading technologies and encryption software to safeguard your data. We use Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and payment card details are protected using 128 bit encryption when transmitted over the internet.

Making Online Payments

We use Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and card details are protected using 128 bit encryption when transmitted over the internet. Your card details are stored on a server behind a secure firewall. Only authorised personnel can access this information.

Website Statistics

Log files allow us to record visitors' use of the site. We collate log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information or information about which other sites you have visited. Consultations may be used to assist Council decision making. Occasionally we will undertake consultations which can only be considered valid if we can identify the respondents. In these cases it will be clearly stated at the start of the consultation description and on all feedback pages that this is the case.

Access to your information

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us via one of the methods featured on our Contact Us page.