Survey to Improve Customer Services at NNDC

North Norfolk District Council is to ask customers who come into its offices what they think of the service they have received, with a view to improving their experience in future.

In the first week of September, customers who use any of the 'front-line' services - the reception desks for all departments, including housing, planning, environmental health, council tax, business rates, benefits and cashiers - at NNDC's Holt Road office in Cromer will be asked by researchers if they would mind taking a few minutes to answer a survey. If the researchers are already busy, customers will be able to complete the questionnaire themselves, either in the office or by taking it away to complete later and send back using a pre-paid envelope.

The researchers will be in Cromer from 9am to 3.45pm daily, from Monday, 1 September, to Friday, 5 September. They will then be asking for customers' assistance at the Council's Fakenham Connect (Oak Street) and North Walsham (New Road) offices the following week, 8 to 12 September, also from 9am to 3.45pm.

The questionnaire asks customers how convenient, quick and helpful the service was, how well they felt the Council's staff performed, how good the office facilities are, and what might be done to improve customer services.

Maureen Wells, Business Support Officer in NNDC's revenues team, explained: "It's very important that we make our customers as welcome and as comfortable as possible when they come to the Council for help - and that the visit itself does not add to the stress of what may already be difficult circumstances for some people. Of course, it's also critical that if people come to our offices, they get their inquiries or problems resolved then and there, if at all possible.

"So we hope people will take the time to respond to this survey, so we can hear first-hand what people think we should do better, and take steps to make the improvements that matter to them."

ENDS