Jobs at North Norfolk District Council (NNDC)

Head of Customer Services

Salary up to £52,806 per annum

North Norfolk is unrivalled as a place to live and work.  A quality rural environment, vibrant communities, miles of unspoilt coastline, a good choice of housing and schools, and easy access to all of the attractions of Norwich.

Customer Service is at the heart of everything we do.  We are therefore looking for an exceptional candidate, who can demonstrate that they have the ability to create a customer focused culture at every level across the Council and lead an exciting programme of transformation.

You will have strong leadership skills, the ability to develop strategy as well as a track record of successully driving forward improvements.  A sound knowledge and experience of developing customer service technologies is key, along with experience of managing the implementation of web based, service improvement strategies.  We also need you to be able to oversee improvements in our communications team, for both internal and external stakeholders.

If you believe that you meet these requirements, that you can champion this area of work and that your positive and motivational approach inspires those around you, then we want to hear from you.

For more information about this position, please contact Nick Baker, Corporate Director on (01263) 516221.

For the job description, specification and application form, contact our job line on (07661) 001017 (24 hours) or email hr@north-norfolk.gov.uk  

3 x Customer Service Advisors

Salary - £15,444 - £19,126 per annum (pro-rata where applciable)

These vacancies are based within the Customer Services team where we provide advice, information, direction and resolution to our customers on a wide range of council services, demonstrating customer service excellence at all times. We provide this service via all access channels including telephone, face-to-face, email, fax, text phone and letter.

We are currently undergoing many exciting changes within the Customer Services department. You will be joining the team at an extremely exhilarating time as we embark on a journey where we welcome a fresh approach with the aim to enhance our customer’s experience.

The ideal candidate will be self-motivated and naturally add enthusiasm to the dynamics of the current team while supporting the demands of the organisation. If you are committed and motivated by a desire to provide excellent customer service one of these roles could be for you. Although not essential, experience within the Revenues and Benefits service would be advantageous.

It should be noted that the part-time vacancy is primarily covering the Council’s cashiering function.

Please note that this is a career graded post and salary will be dependent on previous knowledge and experience.

North Norfolk District Council is committed to equality and diversity in employment and encourages applications from all sections of the community.

We offer employees a friendly working environment, flexible working hours and a final salary pension scheme.

Please note that we do not accept CV’s unless accompanied by a fully completed application form.

For further information or an informal discussion please contact Stuart Harber, Customer Services Team Leader on (01263) 516116 or email stuart.harber@north-norfolk.gov.uk