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Repairs and maintenence

Care & Repair


Care & Repair is a service provided by the Home Improvement Agency for residents living in South Norfolk, Broadland and North Norfolk District Council areas. Care & Repair helps people over the age of 60 and those with disabilities or long term ill health who want to remain independent and continue to live in their own home.  Care & Repair can offer

  • advice about carrying out repairs, maintenance and adaptations to your home
  • a property survey to see if there are any urgent repairs that we can help you with
  • help to obtain estimates from reputable builders
  • advice on any grants or loans which may be available
  • researching possible charitable funding
  • help to make sure you receive all the benefits to which you are entitled
  • links with other organisations that may be able to help

Who do I contact?
The Housing Standards Team at South Norfolk Council are very happy to provide general advice and more information.  They can also arrange a call-back or a home visit from North Norfolk's Care & Repair Officer.

Telephone: 01508 533705
Email: hrenewal@s-norfolk.gov.uk
Minicom/textphone: 01508 533622
Postal address: South Norfolk Council, South Norfolk House, Swan Lane, Long Stratton, Norwich, NR15 2XE

Care & Repair guide (0.59Mb)

Care & Repair guide for applicants

Handyperson service

The Handyperson service can help those over 60 years of age to get small home repairs fixed at a reasonable cost.
  • a discounted service is available for anyone who is over 60 years of age and on a means tested benefit, registered disabled, or suffering from long-term ill health.
  • anyone over 60 and not in receipt of a means tested benefit will qualify for the non-discounted service

The service is managed by the Care & Repair team, and is delivered in the North Norfolk area by Age Concern North Norfolk.

How much does it cost?
The discounted service cost is £10 per hour, plus materials. The non-discounted service costs £20 per hour plus materials.  The work is limited to two hours per property, and no job likely to be over two hours will be taken on.

This fee can cover one or more jobs that can be completed within the time, and you pay the handyperson when they do the work.  If materials are needed, you can supply these yourself or pay the handyperson to supply them.

How do I get a job done?
When you call, our Care & Repair team will check the job can be done, and that you qualify for the service.  We will contact Age Concern on your behalf, and the handyperson will then contact you to make an appointment that suits you both.  We aim to have most jobs completed within four weeks of the handyperson first getting the request.

What jobs are covered?
The service is for small jobs and they will generally take an hour or less.  This service is not intended for emergency works.

Who to contact:

For Care & Repair and Handyperson contact the Housing Standards Team on 01508 533705
housingrenewal@s-norfolk.gov.uk

For Disabled Facilities Grants contact the Adult Social Services Access and Referral Team on 0344 800 8014

For Contractors, see the guide to the process of providing Disabled Facilities Grants

For Architects, see the guide to the process of providing Disabled Facilities Grants