Compliments, Complaints & Suggestions
Your comments matter as the feedback you give us will help us to improve our services.
ComplimentsIf you think we’ve done something really well, or gone the extra mile, please tell us. All compliments will be recorded and the relevant service area notified. We will recognise outstanding individuals and share good practice. We will give outstanding staff the recognition they deserve, and try to learn from their example.
ComplaintsIf you are dissatisfied with something the Council has done (or not done), or you think we’ve fallen below the standard of service you expect from us, please tell us. We need to know, so we can do better in future.
If you speak to one of our staff, they will try and deal with the matter there and then. If they cannot, or you have written to us we will acknowledge your complaint within three working days. It will be recorded and sent to the relevant service area for investigation. We will give either a full response or an interim letter within 28 working days.
We will review all complaints on a regular basis to identify recurring problems and take appropriate action.
SuggestionsIf you have an idea about how we could do things better or differently, we would like to hear it. We welcome your suggestions and look to make improvements where possible.
Customer Compliments, Complaints and Suggestions Form 2009