| HO 001 |
Number of Disabled Facilities Grants allocated |
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Another strong performance has been maintained in the administration of Disabled Facilities Grants in 2011/12, with 147 grants approved, just three below the target of 150.
From April 2011 the Council entered into a partnership contract with the Victory Housing Trust under a new Independent Living Service whereby VHT tenants requests for DFG support are overseen by the Trust with the Council passporting £250,000 of DFG funds to the Trust, which the Trust has matched giving a larger total pot for DFG interventions across the district as a whole. Outcomes are being achieved by both the Council and Victory as follows;
79 grants allocated by NNDC
140 minor adaptations
144 major adaptations
34 Housing options advice
11 Welfare Benefits advice
30 signposted to other services
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| EH 003 |
Flytipping investigated within 2 working days |
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The Council investigated 72% of flytipping reports within 2 working days during 2011/12, against a target of 100%.
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| OD 001 |
Working Days Lost Due to Sickness Absence |
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The number of working days lost due to sickness absence per full time member of staff fell to 5.17 days it's lowest ever and below the target of 8 days.
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| HO 011 |
Percentage of Households in Temporary Accommodation rehoused through the Your Choice Your Home scheme within 26 wks |
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All households in Temporary Accommodation were rehoused through the Your Choice Your Home scheme within 26 wks during 2011/12 exceeding the target of 95%.
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| ETD 029 |
Number of properties registered with the Visit Britain QIT Scheme |
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There were 577 properties registered with the Visit Britain QIT Scheme in 2011/12 below our target of 655.
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| ETD 009 |
The number of quality assured accommodation providers |
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There were 877 quality assured acomodation providers in North Norfolk in 2011/12.
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| ETD 012 |
Corporate Efficiency Target (£) |
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The 2011/12 target of 300,000 estimated visitors to the visitnorthnorfolk.com website was exceed by a large margin. There were 475,849 visitors.
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| HS 001 |
Number of currently empty properties in the private sector brought back in to use |
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One empty propery in the private sector was brought back into use, the objective of ten for the 2011/12 year not being met.
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| LE 005 |
Number of Events Organized at Country Parks |
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The Council's Countryside Team hosted 52 events at Holt Country Park and other woodland sites during 2011/12, exceeding a target of 50.
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| TI 013 |
Number of People using Tourist Information and Visitor Centres |
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Another record was broken in the number of people using the Council's tourist/visitor information centres. A further increase of 134,000 was reported in 2011/12 compared to 2010/11 bringing the total to 792,094.
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| EL 002 |
Percentage of parish councils holding elections |
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9.2% of parish councils held elections during 2011/12. This is short of the target of 30.0%
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| L 001 |
Percentage of voters participating in elections |
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Voter turnout at district and parish council elections during 2011/12 was 50.83%, exceeding the target of 50%.
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| WM 006 |
Waste - commercial - Peak number of trade waste customers who recycle |
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The Council offers trade waste recycling. The number of traders recycling during 2011/12 was increased to 966 just short of our target of 1,000. The Council is offering better trade waste collection services to businesses, while also targeting those businesses that appear not to have proper arrangements for their waste.
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| J 004 |
The number of businesses assisted to retain jobs and/or increase employment each year |
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The Council assisted 88 businesses to retain jobs and/or increase employment in 2011/12 significantly exceeding the target of 15.
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| ETD 007 |
The number of new business start-ups supported each year |
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The Council exceeded its target of 40 by supporting 88 new business start-ups during 2011/12.
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| ETD 006 |
The number of unemployed people receiving advice and guidance |
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In excess of its target of 255, the Council provided advice and guidance to 365 people.
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| J 014 |
Number of economically active people assisted into work each year |
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In excess of its target of 50 for 2011/12, the Council has helped 90 people into employment by providing redundancy counselling and retraining advice.
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| H 007 |
Affordable dwellings built |
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64 affordable dwellings were built during 2011/12.
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| HO 005 |
Number of households from the housing register rehoused |
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477 households from the housing register were rehoused during 2011/12 significantly above the Council's objective of 400.
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| LE 006 |
Number of new play and leisure facilities provided for young people |
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The Council did not meet its objective of delivering a new play and leisure facility for young people during 2011/12. However, Sadlers Wood Play Area will be completed by 31st October 2012.
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| PP 002 |
New Homes built on Previously Developed Land |
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Of the homes built in North Norfolk during 2011/12 90% were built on previously developed (brownfield) land. This high level has been maintained at the same high level of last year and continues to exceed the Council's target of 50%.
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| WM 001 |
Household waste Recycling Rate |
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The Council did not meet its ambitious target to recycle 47.5% in 2011/12 achieveing a rate of 42.73%.
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| CD 004 & CD 005 |
Preserving the Special Character of Conservation Areas - Character Appraisals and Management Proposals |
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The percentage of Character Appraisals and Management Proposals achieved during 2011/12 met the Council's objective of 30%.
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| LE 004 |
Participation at NNDC Sporting Facilities |
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Participation at NNDC Sporting Facilities continued to grow as visits exceeded the target to achieve a total of 556,041 during 2011/12.
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| DM 001 |
Delegation of Planning Application Decisions |
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Decisions taken under delegated powers were 93% in 2011/12. This is the level expected.
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| C 003 |
Planning Applications: Major Applications determined within 13 weeks |
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In 32% of cases, Major Applications were determined within 13 weeks during 2011/12. AS the number of major applications is low a target had not been set for this indicator.
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| C 004 |
Planning Applications: Minor Applications determined within 8 weeks |
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In 39% of cases, Minor Applications were determined within 8 weeks during 2011/12. The result falls below the Council's original objective of 72%.
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| C 005 |
Planning Applications: "Other" Applications determined within 8 weeks |
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In 54% of cases, Minor Applications were determined within 8 weeks during 2011/12. The result falls below the Council's original objective of 80%
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| PP 001 |
Plan-making: Milestones achieved |
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The Core Strategy and Site Allocations Development Plan are complete.
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| C 013 |
Green flag accreditation at Holt Country Park |
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In 2011/12 Holt Country Park again won a Green Flag in recognition of the quality of its attractiveness and management. The Green Flag Award is the national standard for parks and green spaces in England and Wales.
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| C 012 |
Blue flag accreditation at resort beaches |
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In 2011/12 the Council continued to maintain high environmental standards on the District's 4 key resort beaches attaining Blue Flags at Cromer, Mundesley, Sea Palling and Sheringham.
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| EX 002 |
Percentage of Invoices Paid on Time |
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The Council paid 96.6% of its invoices on time in 2011/12, a marginal shortfall against the objective of 100%.
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| RB 021 |
Housing Benefit Security - Prosecutions and Sanctions |
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The Council achieved its 2011/12 target of 52 prosecutions and sanctions for benefit fraud.
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| RB 009 |
Percentage of Council Tax Collected |
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The Council achieved its target of collecting 98.60% of council tax in 2011/12 despite the continuing challenges posed by the current economic climate.
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| RB 010 |
Percentage of Non-domestic Rates Collected |
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The Council very marginally failed to achieve the target of collecting 99.20% of business rates, collecting 98.84% during 2011/12.
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| CM 001 |
Coastal Zone Management Solution: Milestones achieved |
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