You are here : Home > Council & Democracy > Council Information > Performance > Performance Indicators

Performance Indicators

Key to Performance Indicators
Significantly below target (by 15% or more)
Slightly below target (by 0 to 15%)
On or above target
This page shows our performance against all the targets in Changing Gear: Corporate Plan 2008-2011.

 
Performance Indicators
Number Title Achieved Comments
ES 022 Waste - commercial - number of trade waste customers who recycle The Council offers trade waste recycling, increasing the number of traders recycling from around 90 in April 2007 to 735 at the end of 2008 thanks to vigorous marketing.
NI 182 Satisfaction of business with local authority regulation services The Council has targeted its regulatory activities towards supporting local businesses; making it easier for them to comply, while targeting illegal activity to provide a ‘level playing field’ for business in North Norfolk. Satisfaction with regulatory service is high at 70% but short of our target of 80%.
ES 030 Local Street and Environmental Cleanliness - Litter Levels of litter have been kept exceptionally low (as assessed by independent consultants) achieving 99% of land and highways free of litter against a target of 95% in 2008/09.
ETD 009 The number of quality assured accommodation providers The Council has greatly exceeded its target for 2008/09 of having 28 quality assured accommodation providers achieving 102.
ETD 008 The number of businesses assisted to retain jobs and/or increase employment each year The Council assited 72 businesses to retain jobs and/or increase employment in 2008/09. This is more than four times the target of 15.
ETD 007 The number of unemployed people receiving advice and guidance The Council has supported 52 new business start-ups during 2008/09, in excess of its target of 30.
ETD 006 The number of unemployed people receiving advice and guidance The Council has helped 157 unemployed people compared to a target of 100.
ETD 005 Number of economically active people assisted into work each year The Council has given redundancy counselling and retraining advice to individuals, helping 76 local people into employment during the year against a target of 25.
SH 001 Affordable dwellings built In 2008/09 the Council and its Registered Social Landlord partners delivered 64 affordable homes against a target of 100 units – with the target being missed as one large proposal was delayed on site and was not delivered during the year as programmed.
SH 007 Number of Disabled Facilities Grants allocated We allocated 180 disabled facilities grants in 2008/09, which was our target. This is also a significant improvement on 2007/08.
SH 008 Homeless Households in Bed & Breakfast Accommodation No homeless households have been placed in bed and breakfast accommodation during 2008/09.
DC 001 Delegation of Planning Application Decisions Decisions taken under delegated powers were 89.80% in 2008/09, very close to the 90% target.
PP 001 Plan-making: Milestones achieved The Local Development Framework (LDF) Core Strategy was adopted in September 2008, making North Norfolk District Council only the second local authority in the country to adopt a Core Strategy and Development Control policies in a single Local Development Framework (LDF) document.
RB 021 Housing Benefit Security - Prosecutions and Sanctions The Council achieved its target of 5.4 prosecutions and sanctions per thousand caseload for benefit fraud.
LC 006 Number of new play and leisure facilities provided for young people The Council delivered four new play facilities in 2008/09, against a target of 5, with funds from the National Lottery’s Big Lottery Fund, and it commissioned a mobile youth project for four locations across the district from April 2009.
DSE 002 Percentage of parish councils holding elections No elections are due to be held until 2011/2012. However, see our annual report to find out about the range of projects to increase democracy and voter participation.
DSE 003 Percentage of parish and town councils participating in local area partnerships We have promoted the active involvement in local area partnerships of parish and town councils. By 2008 64.75% of councils are actively involved but this is short of our target of 80%.
SH 010 Number of currently empty properties in the private sector brought back in to use A new Empty Homes Enforcement policy was approved this year to bring empty homes back into use. 2 empty properties were brought back into using during 2008/09 against a target of 10.
NI 192 Household waste Recycling Rate The Council has continued to perform well with its domestic recycling rate, improving from 41.61% in 2006/07 to 45.08% in 2007/08 and again in 2008/09 to 47.16% just short of our target of 47.50%
ETD 004 Number of Bookings made via the Bookability Facility We had 257 direct on-line bookings during 2008/09 an improvement on last year's figure of 158 but short of our target of 500.
LC 001 Green flag accreditation at Holt Country Park Holt Country Park retained its Green Flag status for 2009. The Green Flag Award is the national standard for parks and green spaces in England and Wales. A site flying a Green Flag is a high quality green space.
LC 002 Blue flag accreditation at resort beaches The District’s four key resort beaches at Cromer, Sheringham, Mundesley and Sea Palling have all earned the coveted Blue Flag status for 2009, up from three in 2008.
SH 005 Number of households from the housing register rehoused The number of households on the Common Housing Register re-housed in 2008/09 was 363 against a target of 400.
NI 181 Time taken to process Housing Benefit/Council Tax Benefit new claims and change events We continue to improve our performance and exceed our targets for dealing with benefit claims. We reduced the time taken to process claims and changes to 9.2 days in 2008/09, much better than our target of 20 days.
LC 007a Visits To and Use Of Museums: all visits The number of visitors to museums exceeded our target in 2008/09 achieving 573 visits to and usages of museums per 1,000 population. This greatly exceeds the target of 170 we originally set to achieve by 2009.
LC 004 Participation at NNDC Sporting Facilities The Council set its attendance targets for sports centres between 2004 and 2006 at a time when participation was at its peak because new facilities were opened in Fakenham and North Walsham. However, the recession has affected people’s expenditure on leisure.
Attendance at the Council’s sports facilities was only slightly below target (490,000 against a target of 532,000), and we are talking to our leisure contractor about maintaining and increasing participation levels.
Participation has increased at the Council’s three dual-use sports centres and the mobile gym, where the service has been restructured to offer wider programmes, more affordable community activities, and extensive opportunities for young people and team sports.
Increasing use has been made of village halls for delivery of the mobile gym, and the Council
is looking at how to make permanent use of community facilities for this purpose.
LC 005 Number of Events Organized at Country Parks Participation in events staged by the Council’s Parks and Countryside Team at Holt Country Park and
Bacton Woods increased over the year (though changes in staffing arrangements meant 48 events were staged against a target of 50).
SC 025 Percentage of successful low level interventions (stage 1 & 2) Effective partnership working continues to help improve and extend services, for example work with partners in providing anti-social behaviour interventions achieved a success rate of 93% where there is no further anti-social activity against a target of 60%.
CS 004 Number of People using Tourist Information and Visitor Centres In 2008/09 there were 386,608 uses of our Tourist Information Centres in Cromer, Holt, Sheringham and Wells-next-the-sea. The opening of the North Norfolk Information Centre in July 2008 significantly raised the profile of visitor information services and has contributed to a steadily increasing number of people using the Council’s four information centres.
CDL 005b Preserving the Special Character of Conservation Areas - Character Appraisals To reflect the need for extensive public consultation and the consolidation of Conservation Area Appraisals with management plans, a more realistic target has been set for carrying out those appraisals – 30% coverage of the district by March 2011 rather than 40%, as had been intended. The performance for 2008/09 stands at 18.29% against a target of 20%.
NI 157a Planning Applications: Major Applications determined within 13 weeks We did not achieve our target of moving to top quartile position in major planning applications determined within 13 weeks. We achieved 62.5% in 2008/09 a slight improvement on the previous year.
NI 157c Planning Applications: "Other" Applications determined within 8 weeks We achieved our target for 2008/09 of 85% for standard planning applications determined in 8 weeks achieving 85.75%.
NI 157b Planning Applications: Minor Applications determined within 8 weeks We are achieving above average performance in determining minor planning applications within eight weeks at 65.64% but short of our target of 72.00% for 2008/09.
CM 001 Coastal Zone Management Solution: Milestones The Council is preparing a Coastal Management Plan, staged a major consultation workshop event in October 2008 and is preparing new Development Control guidance in support of policies relating to coastal management and risk in the adopted Core Strategy document.
“The Council has been effective in raising the national profile of coastal protection which is an increasing local priority. Work with the government and the Environment Agency is producing guidance on planning issues for coastal locations.”
Audit Commission
EH 003 Flytipping investigated within 2 working days All 374 reported cases of flytipping have been investigated, most within two days(96%). Of these, 51 investigations led to some form of formal action, from prosecution to warning letters. This represents an intervention in 1 in 8 cases which is extremely high.
FS 002 Percentage of Invoices Paid on Time We have not achieved our target of processing 100% of invoices on time in 2008/09, achieving 94.98% a slight improvement on last year.
RB 009 Percentage of Council Tax Collected We only just missed our target of collecting 98.7% of council tax in 2008/09 achieving 98.53%.
RB 010 Percentage of Non-domestic Rates Collected We only just missed our raised target of collecting 99.5% of business rates, collecting 99.1% in 2008/09.
FS 001 Corporate Efficiency Target (£) In 2008/09 we achieved the national efficiency target which requires all local authorities to achieve efficiency gains of 3% each year achieving 3.15% or £664,925.
SC 021 Number of Anti Social Behaviour Referrals We managed 417 anti-social behaviour referrals during 2008/09 against a target of 150 per year.
DSE 001 Percentage of voters participating in elections No elections are due to be held until 2011/2012. However, see our annual report to find out about the range of projects to increase democracy and voter participation.
PP 002 New Homes on Previously Developed Land Four out of five houses (80%) built in North Norfolk during 2008/09 were built on previously developed (brownfield) land. This is far in excess of the Government's and our target of 60%.
Contact Performance Tel: 01263 516214
Email: performance@north-norfolk.gov.uk