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Performance Indicators

Key to Performance Indicators
Significantly below target (by 15% or more)
Slightly below target (by 0 to 15%)
On or above target
This page shows our performance against all the targets in Changing Gear: Corporate Plan 2008-2011.

 
Performance Indicators
Number Title Achieved Comments
EL 003 Percentage of parish and town councils participating in local area partnerships We have promoted the active involvement in local area partnerships of parish and town councils. By 2009 77.87% of councils are actively involved. This is only just short of our target of 80%.
EL 001 Percentage of voters participating in elections No elections are due to be held until 2011/2012.
EL 002 Percentage of parish councils holding elections No elections are due to be held until 2011/2012.
FS 001 Corporate Efficiency Target (£) In 2009/10 we achieved the national efficiency target which requires all local authorities to achieve efficiency gains of 3% each year achieving 3.53% or £744,814.
RB 010 Percentage of Non-domestic Rates Collected We achieved our target of collecting 98.4% of business rates, collecting 99.2% in 2009/10.
RB 009 Percentage of Council Tax Collected We achieved our target of collecting 98.3% of council tax in 2009/10 achieving 98.42% despite the challenges caused by the economic climate. 
RB 021 Housing Benefit Security - Prosecutions and Sanctions The Council exceeded its target of 38 prosecutions and sanctions for benefit fraud, achieving 42.
FS 002 Percentage of Invoices Paid on Time We have not achieved our target of processing 100% of invoices on time in 2009/10, achieving 96.22% a slight improvement on last year.
EH 003 Flytipping investigated within 2 working days Enviro-crimes continue to be a key priority for us and our community. Our performance around pollution and fly-tipping issues continues to be very good and we have been the only Council in Norfolk to achieve Very Effective status for our work on flytipping, thanks to our response to incidents and prosecution of offenders. The Council investigated 99% of flytipping reports within 2 working days against a target of 100%.
LC 002 Blue flag accreditation at resort beaches In 2009 the Council's efforts in maintaining high environmental standards on the District's key resort beaches was again recognised with four beaches attaining coveted Blue Flags - Cromer, Mundesley, Sea Palling and Sheringham. Unfortunately, Mundesley has not secured a Blue Flag in 2010 and this is being explored further with Anglian Water with the aim of regaining it in 2011.We are now seeking Blue Flag accreditation at East Runton, which may well mean that we meet Blue Flag standards at five beaches this year.
LC 001 Green flag accreditation at Holt Country Park Holt Country Park again won a Green Flag for 2009/10, in recognition of the quality of its attractiveness and management. The Green Flag Award is the national standard for parks and green spaces in England and Wales. A site flying a Green Flag is a high quality green space.
ES 030 Local Street and Environmental Cleanliness - Litter We have continued to maintain more than 95% of our District as litter free and the latest position is 99% litter free.We hold the Clean Britain Award for overall cleanest place in the country, thanks to our approach to contract management, proactive working with partners and enhancing an already very clean District to further encourage tourism.
CM 001 Coastal Zone Management Solution: Milestones The Coastal Management Team's development and implementation of the Coastal Change Pathfinder Programme has progressed alongside work on two Shoreline Management Plans and the management of programmed coast defence works.

We have engaged with coastal communities to find ways to meet the long-term needs of settlements threatened by coastal erosion. The Council was awarded Coastal Pathfinder status by the Government and allocated funding of £3 million (the biggest single allocation out of a national fund of £11 million) for a number of projects that test new ways to manage the coast, and which may form the basis of new Government policy.

“The Council has played a strong leadership role in coastal protection which is an increasing local priority…The Council has been working closely with local people, other councils and national organisations, including government departments to try to find a better way of managing coastal change.”
Audit Commission

PP 001 Plan-making: Milestones achieved The Planning Policy Team has continued to develop the Site Specific Proposals Development Plan Document and review the Conversion of Rural Buildings to Dwellings policy, taking both through statutory consultation and preparing for formal examination. Both Plans were submitted to the Planning Inspectorate in March 2010, with the examinations scheduled for July/August 2010. The team also submitted the Annual Monitoring Report to the Government, outlining achievements against the Local Development Scheme milestones. Through the progress made by the team, and in the processing of planning applications, the Council received a higher-than-expected Housing and Planning Delivery Grant of £573,028.
NI 157b Planning Applications: Minor Applications determined within 8 weeks We exceeded our target of determining 85% of minor planning applications within eight weeks, achieving 89.88% in 2009/10. This is a significant improvement on the previous year.
NI 157c Planning Applications: "Other" Applications determined within 8 weeks We exceeded our target for 2009/10 of 85% for standard planning applications determined in 8 weeks, achieving 89.88%.
NI 157a Planning Applications: Major Applications determined within 13 weeks Development Control performance has improved in 2009/10 with all key performance targets now being met or exceeded, including 60% of Major applications determined within 13 weeks as per target.
DC 001 Delegation of Planning Application Decisions Decisions taken under delegated powers were 92.70% in 2009/10, above the 90% target.
CDL 005b Preserving the Special Character of Conservation Areas - Character Appraisals The target for the programme of Conservation Area appraisals was narrowly missed (23.46% being achieved by March 2010 against a target of 25%) because resources were diverted to dealing with a Conservation Area proposal for the former RAF Coltishall site, where an appraisal had to be undertaken urgently because the Ministry of Justice was preparing the remainder of the site for sale.
CS 004 Number of People using Tourist Information and Visitor Centres Last year saw record use of the Council's tourist/visitor information centres. In 2009/10 there were 541,159 uses of our Tourist Information Centres in Cromer, Holt, Sheringham and Wells-next-the-sea. The opening of the North Norfolk Information Centre in July 2008 significantly raised the profile of visitor information services and has contributed to a steadily increasing number of people using the Council’s four information centres.
NI 192 Household waste Recycling Rate Recycling rates have reduced this year as a result of increased contamination at the Materials Recovery Facility (MRF), and reduced tonnages of recycling material being collected.We ran a major door-stepping awareness-raising campaign in the areas with the worst
contamination rates, and are awaiting evaluation to gauge the results. Unstable markets in 2009/10 meant recycling facilities were unwilling to sell, and rejected, more material. However, we still achieved a household recycling rate of 44.59%.
PP 002 New Homes on Previously Developed Land Of the homes built in North Norfolk during 2009/10 85% were built on previously developed (brownfield) land. This is far in excess of the Government's and our target of 60%.
SC 025 Percentage of successful low level interventions (stage 1 & 2) Effective partnership working continues to help improve and extend services, for example work with partners in providing anti-social behaviour interventions achieved a success rate of 97.5% where there is no further anti-social activity against a target of 60%.
SC 021 Number of Anti Social Behaviour Referrals We managed 454 anti-social behaviour referrals during 2009/10 against a target of 150 per year.
LC 006 Number of new play and leisure facilities provided for young people We have accessed significant sums of external funding to benefit local communities, such as over £120,000 through Playbuilder
and Housing Association partners for play spaces at Fakenham and North Walsham. However, our target was to deliver three new play and leisure facilities for young people.
LC 005 Number of Events Organized at Country Parks The Council's Countryside Team hosted 51 events at Holt Country Park and other woodland sites, beating the target of 50.
LC 004 Participation at NNDC Sporting Facilities People's use of Leisure and Cultural Services has been hit by the recession, but an innovative approach to managing venues and events has seen some areas improve with no increase in resources. The sport and leisure facilities have seen an increase in participation from 2008/09 by 16,809 with 507,147 visits during the past year (just 853 short of our target). The Council's Mobile Gym continues to be very successful, hitting the annual target of 6,000 visits.
LC 007a Visits To and Use Of Museums: all visits Cromer Museum saw a 7% drop in attendances in 2009/10, though school group visits missed the annual target by just 164. Including all enquiries and website visits, though, the museum passed its 2009/10 target by 2%.
NI 181 Time taken to process Housing Benefit/Council Tax Benefit new claims and change events The time taken to process housing benefit and council tax benefit claims, including any changes to existing claims, has averaged 10.3 days in 2009/10 against a target of 15 days (only slightly longer than the average for the previous year of 9.2 days, despite an 18.4% increase in workload).
SH 007 Number of Disabled Facilities Grants allocated Strong performance has been maintained in the administration of Disabled Facilities Grants in 2009/10, with 162 grants approved (just short of the target of 180). The grants awarded during 2009/10 totalled £945,000 – much higher than the annual budget of £700,000 – thanks to underspends in previous years. A backlog of Disabled Facilities Grants applications has been cleared since 2008/09, though the 2009/10 level of support is unsustainable and the 10/11 target is 150 approvals. During the year an independent survey of performance across Norfolk established that the Council processed Disabled Facilities Grants applications fastest.
SH 010 Number of currently empty properties in the private sector brought back in to use The Council continues to develop its wider understanding of empty homes issues. Progress on bringing empty homes back into use has improved over 2009/10, with seven properties given restoration grants, against a target of 10, and around 160 dwellings brought back into use at the former RAF Coltishall and West Raynham sites over the past year.
SH 005 Number of households from the housing register rehoused The Council and its RSL partners introduced a new Choice-Based Lettings Scheme, called Your Choice: Your Home. In 2009/10, 415 households from the Common Housing Register were rehoused – above the target of 400.
SH 001 Affordable dwellings built In 2009/10 the District Council and its Registered Social Landlord (RSL) partners delivered 40 new homes for rent - 37 new build units and three properties purchased from the market. This was less than the target of 100 units, because of the recession and slippage of the programme of grant-funded schemes, where the start of a large scheme of 33 units was delayed by legal issues. This scheme has now started
and is scheduled for completion by March 2011.Work has also commenced on schemes involving a further 34 units. At least 78 new units of affordable housing are expected in 2010/11.
ETD 005 Number of economically active people assisted into work each year The Council has given redundancy counselling and retraining advice to individuals, helping 90 local people into employment during the year against a target of 30.
ETD 007 The number of new business start-ups supported each year The Council has supported 44 new business start-ups during 2009/10, in excess of its target of 30.
ETD 006 The number of unemployed people receiving advice and guidance Over the year the Council's Economic Development Team has given advice and guidance to 276 people facing or experiencing redundancy or unemployment, 90 of those gaining new employment.
ETD 008 The number of businesses assisted to retain jobs and/or increase employment each year The Council assited 24 businesses to retain jobs and/or increase employment in 2009/10. This is significantly higher than the target of 15.
NI 182 Satisfaction of business with local authority regulation services The Council has targeted its regulatory activities towards supporting local businesses; making it easier for them to comply, while targeting illegal activity to provide a ‘level playing field’ for business in North Norfolk. Satisfaction with regulatory service is high at 70% but short of our target of 80%.
ES 022 Waste - commercial - number of trade waste customers who recycle The Council offers trade waste recycling. The number of traders recycling during 2009/10 was maintained at 792. The Council is offering better trade waste collection services to businesses, while also targeting those businesses that appear not to have proper arrangements for their waste.
Contact Performance Tel: 01263 516214
Email: performance@north-norfolk.gov.uk