Performance

North Norfolk District Council’s Corporate Plan, called Changing Gear, sets out what we intend to do. We manage the Council to make sure we do what is in the Corporate Plan and we publish an Annual Report and Performance Plan and carry out satisfaction surveys so that everyone can see the progress we are making.

• Current Annual Report
• Satisfaction with the Council and the area
• Older Annual Reports

Current Annual Report

The Annual Report contains;

• An assessment of how we are doing against our targets
• What we have done and what we will do to achieve these targets
• How we are improving the way the Council works
• The results for the National Indicators for North Norfolk

Download the Annual Report 2009/10 and Performance Plan 2010/11 (including National Indicators) (.pdf 5Mb) and Appendix 1 Workforce Profile Statistics 2009/10 (.pdf 125kb)

If you would like these documents in large print, audio, Braille, alternative format or in a different language please contact the Performance Team on 01263 516214 for details or Minicom (01263) 516005.

Satisfaction with the Council and the area

We carry out a regular satisfaction survey so that residents can give their opinion of how the Council is doing. The most recent of these was carried out in 2008 and is called the Place Survey. A consortium of Norfolk councils and other public bodies commissioned the Place Survey, conducted between September and December, as a new way (specified by the Government) of finding out how happy people are with the way things are run in their communities. Previously, councils asked questions about their own services in three-yearly satisfaction surveys, but some questions from those earlier surveys were carried over into the new format.

This time, 87 per cent of respondents said they were satisfied with North Norfolk as a place to live — hardly changed from the 2006 result of 86 per cent. Ipsos MORI, who conducted the survey on behalf of the consortium, said this is higher than the 78 per cent average of their results for other such surveys around the country. They also found the figure was higher among people aged 65 or over (which is usual around the country), at 90.8 per cent.

In a number of important areas, like community safety and fear of crime, community cohesion and how well people from different backgrounds get on together, and how much people get involved in the community and decision-making, North Norfolk does much better than the averages for Norfolk and the rest of the UK.

• North Norfolk Place Survey 2008 Results
• National Indicators from the Place Survey – final results (.pdf 36kb)

The findings from the 2006/07 survey were positive for North Norfolk District Council. Counter to the national trend, overall satisfaction with the Council improved since 2003/04.

• North Norfolk Satisfaction Survey 2006/07 Results
• Satisfaction Surveys Technical Information

Older Annual Reports

You can download copies of previous annual reports and other performance related documents showing the progress we have made in achieving our objectives and delivering our plans.

• Annual Report 2008/09 and Performance Plan 2009/10 (including National Indicators) (.pdf 1Mb)
• National Indicators from the Place Survey – final results (.pdf 36kb)
• Annual Report 07/08
  • Appendix 1 – Key Performance Indicator Results and Targets
  • Appendix 2 - Organisational Development Plan Progress Report
• Annual Report 06/07 and Performance Plan 07/08 (PDF 250Kb)
  • Appendix 1 - Key Performance Indicator Results and Targets (pdf 1697kb)
  • Appendix 2 - Organisational Development Plan Progress Report (pdf 76kb)
  • Appendix 3 - Satisfaction Surveys Technical Information (pdf 20kb)
• Annual Report 2005/2006 and Performance Plan 2006/2007 (PDF, 2.83Mb)
• Addendum 2006 (PDF, 27Kb)
• Best Value Performance Plan 2005-2006 (pdf 926kb)
• Best Value Performance Plan 2004-2005: Statutory Audit Opinion (pdf 75kb)
• Audit Commission Amendments to BVPP 2004/2005 (MS Word 49kb)
• Best Value Performance Plan (BVPP) 2004 (pdf 1.36Mb)

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