Compensation Claim

Advice before making a claim

Before entering a public liability claim for compensation against the Council, it is important to be aware of the following points:

• All claims are assessed on the basis of whether the council has been legally at fault for the incident.
• Often events occur that are unfortunate but not due to any party's negligence.
• Making a claim does not automatically result in compensation and in many cases it does not.
• Council staff are not allowed to either admit or deny liability, this has to be decided by the councils insurers. They decide if the council has been at fault and is therefore liable for the claim against it.
• Letters of claim can be entered by the claimant in person or by a solicitor acting on their behalf.
  

How to make a claim
Give as much information as possible
When can I expect a response?
National Fraud Initiative
Data Protection

How to make a claim

To make a public liability claim you will need to send a formal letter of claim to the council. Information in the letter of claim should contain enough information for the council to begin investigations.

Letters of claim should contain the following:

1. Claimants name and address
2. Date of birth
3. Your occupation
4. Telephone or contact numbers
5. National Insurance number
6. Details of the incident, including date and location
7. Details of any injuries or damage
8. Details of how or why the claimant feels the council has acted negligently

Letters of claim should be sent to:

Risk and Insurance Officer,
North Norfolk District Council,
Council Offices,
Holt Road,
Cromer
NR27 9EN

Give as much information as possible

When writing a letter of claim the more information that can be given, the easier it will be for the council and its insurers to investigate. A map showing the location where the incident occurred and any photographs are extremely helpful.

When can I expect a response?

Having received a letter of claim the council will acknowledge it, within 21 days, and pass it on to our insurance company.

All claims will be processed as quickly as possible but legally the insurers have 3 months to investigate the claim before responding, either accepting or repudiating liability on behalf of the council.

National Fraud Initiative

We are required under Section 2A of the Audit Commission Act 1998 to participate in the National Fraud Initiative data matching exercise. The data held by North Norfolk District Council will be used for cross system and cross authority comparison for the prevention and detection of fraud.

Data Protection

The information you provide to North Norfolk District Council will be used to enable the council to progress your claim. We may share your information with our legal representatives, contractors or outside bodies who may be involved in the defence of the claim. You have a right to ask for a copy of the information about you, held by us, in our records. You must make this request in writing to our Data Protection Officer.