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Contact Us

North Norfolk District Council wants to make access to our services as easy as possible for our customers. The information below details our current opening times, office locations and ways to contact us. We appreciate and welcome feedback and suggestions via our online form.

 

We will aim to respond to all queries, written correspondence, faxes and emails within seven working days of receipt.  If the subject matter is more complex, we will contact you to explain the reason for the delay and, where possible, say when a response should be available.

You can contact us using any of the following methods:

In Person

North Norfolk District Council has a range of offices throughout the district. Our main office is based in Cromer however we also have an office in Fakenham and additional centres for Tourist Information.

For further details on all council offices including opening times, services offered and location, please see our Council Offices section.

We will aim to see all customers within five minutes of entering the council premises. If you have to wait longer than this  you will be given an explanation and, where appropriate, offered the opportunity of making a future appointment. Confidentiality will be respected. Where necessary we will provide interview facilities and access to a telephone. 

Phone or Fax


Telephone:  01263 513811
Facsimile: 01263 515042

Please see our A-Z of services for service specific numbers.

Our telephone opening hours are:

Monday – Thursday 08:30 – 17:00
Fridays 08:30 – 16:30

We will aim to answer calls within 15 seconds. You will then be connected to the person or service you are enquiring about, as quickly as possible.

If we cannot connect you, you will be told of the delay and given the opportunity to leave a message on an answering service (voicemail). We will use voicemail only when it is not possible for the person you want to contact to take your call.

Contact By Mail


Our mailing address is:

North Norfolk District Council
Council Offices
Holt Road
Cromer
Norfolk
NR27 9EN

All our letters to our customers will have a named person and a telephone number for you to contact.

Emergency Contact

If your call is regarding an emergency then please redial 01223 849782 for our out of hours team.

Tenants of Victory Housing Trust in need of urgent repairs, please dial 0800 371860.

Holiday Opening Times

The Cromer office will close at 4.30pm 27th August 2010 and will reopen at 8.30am on 31st August 2010.

Waste & Recycling Bank Holiday collection dates

Policies & Procedures

Please see our Compliments, Complaints & Suggestion page for further information on these topics.
Service Standards (1.03Mb)

Service Standards

Customer Charter (1.10Mb)

Customer Charter