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How do I inform you of a change?

You can telephone or write to us in the Benefits Department to inform us of a change. If you inform us by telephone in some cases you may be asked to confirm the details in writing, this can simply be a letter explaining the nature of the change and the date it occurred. Informing other government agencies - such as the Department for Work and Pensions, Job Centre Plus or HM Revenue & Customs (HMRC) - does NOT mean that we will be notified about the changes. You must also inform us directly.

You will also need to supply evidence to support the change - if you are unclear on what evidence might be required please contact us for advice. If you have no supporting evidence do not delay in telling us about the change. You can provide proof at a later date.

Please be aware that only original documents can be accepted. These can either be delivered by hand (where they will be verified and returned while you wait) or sent in the post.

If you are housebound or elderly our Benefits Help and Advice Team may be able to assist you in providing proofs.

Contact Benefits Tel: 01263 516349
Email: benefits@north-norfolk.gov.uk

Benefits Help and Advice Team - 01263 516245